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Offline Feedback Survey App

Use a mobile device to collect customer feedback and voice of customer surveys offline.

offline

Capture Customer Feedback Anywhere

Here's an example Customer Feedback Collection Campaign using OnSpot Social.

Quick, scalable feedback survey collection

Features and Benefits

Voice of Customer Feedback

Use our voice of customer app for iPad and iPhone to capture feedback from customers or employees from anywhere.

25+ Campaign Screens

Customize Campaigns to capture feedback survey responses you need with multiple screen types, including name, satisfaction rankings, ratings, open text feedback, and more.

Campaign Branding

Easily incorporate your branding directly into the Campaign screens. Add your logo, brand colors, font style,  custom background designs, and more.

Offline Customer Feedback

No wifi? No problem. Capture feedback from employees or customers offline and your data will automatically sync with the database the next time you are connected.

Automated Text & Email

Encourage participation by instantly sending text messages or emails with a link to a digital coupon after users complete a feedback survey.

Emoticons, 5-Star Ratings

Use visual surveys like emoticons or 5-star ratings to let users quickly identify their satisfaction levels as part of your mobile feedback surveys.

NPS Surveys

Add Net Promoter Score (NPS) screens to your mobile surveys to collect employee or customer responses using a 0-10 rating scale.

Manage Customer Feedback

Want to address negative feedback in the moment? Instantly send a team member the negative customer feedback via a real-time email notification upon submission.

Secure Data Access

Review customer feedback instantly from our secure Control Panel to quickly diagnose satisfaction trends and help make informed business decisions.

Customer Testimonial:

Tens of thousands of voice of customer feedback survey results collected with OnSpot Social

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Capture feedback survey results anywhere

Great for small businesses or large brands across verticals such as Education, Sporting Goods, Apparel, Hospitality, Cosmetics, Healthcare, Restaurants, Automotive, and more.

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Events & Trade Shows

Get feedback on new product ideas during industry events, trade shows or conferences.

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Retail Stores

Collect employee feedback or voice of customer satisfaction ratings at your retail locations.

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In The Field

Enable sales reps to collect product feedback and reviews after demonstrations during sales calls.

Easy to configure integrations

Use one of our  integrations to instantly transfer feedback survey data to a CRM or email marketing platform like ConstantContact, MailChimp, Aweber, Bronto CRM, Salesforce, or Infusionsoft.

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Capture voice of customer feedback anywhere.

Experience OnSpot Social's feedback survey app by starting a free trial. No credit card required.