Offline Feedback Survey App
Use a mobile device to collect customer feedback and voice of customer surveys offline.
Capture Customer Feedback Anywhere
Here's an example Customer Feedback Collection Campaign using OnSpot Social.
Quick, scalable feedback survey collection
Features and Benefits
Voice of Customer Feedback
Use our voice of customer app for iPad and iPhone to capture feedback from customers or employees from anywhere.
25+ Campaign Screens
Customize Campaigns to capture feedback survey responses you need with multiple screen types, including name, satisfaction rankings, ratings, open text feedback, and more.
Campaign Branding
Easily incorporate your branding directly into the Campaign screens. Add your logo, brand colors, font style, custom background designs, and more.
Offline Customer Feedback
No wifi? No problem. Capture feedback from employees or customers offline and your data will automatically sync with the database the next time you are connected.
Automated Text & Email
Encourage participation by instantly sending text messages or emails with a link to a digital coupon after users complete a feedback survey.
Emoticons, 5-Star Ratings
Use visual surveys like emoticons or 5-star ratings to let users quickly identify their satisfaction levels as part of your mobile feedback surveys.
NPS Surveys
Add Net Promoter Score (NPS) screens to your mobile surveys to collect employee or customer responses using a 0-10 rating scale.
Manage Customer Feedback
Want to address negative feedback in the moment? Instantly send a team member the negative customer feedback via a real-time email notification upon submission.
Secure Data Access
Review customer feedback instantly from our secure Control Panel to quickly diagnose satisfaction trends and help make informed business decisions.
Customer Testimonial:
Tens of thousands of voice of customer feedback survey results collected with OnSpot Social
Capture feedback survey results anywhere
Great for small businesses or large brands across verticals such as Education, Sporting Goods, Apparel, Hospitality, Cosmetics, Healthcare, Restaurants, Automotive, and more.
Events & Trade Shows
Get feedback on new product ideas during industry events, trade shows or conferences.
Retail Stores
Collect employee feedback or voice of customer satisfaction ratings at your retail locations.
In The Field
Enable sales reps to collect product feedback and reviews after demonstrations during sales calls.
Easy to configure integrations
Use one of our integrations to instantly transfer feedback survey data to a CRM or email marketing platform like ConstantContact, MailChimp, Aweber, Bronto CRM, Salesforce, or Infusionsoft.
